Privacy policy

Koi ("we," "our," "us") is committed to protecting the privacy of its users ("you," "your"). This Privacy Policy explains how we collect, use, store, and protect your personal and blockchain-related data when you access and use our platform. By using Koi, you consent to the practices outlined below.

1. Information We Collect

1.1. Personal Information

We may collect limited personal information when you interact with Koi, including but not limited to:

Email addresses (for account creation, support, and notifications).
Wallet addresses (to facilitate transactions and rewards).
Transaction data (to process wagers, staking, and payouts).
Communication records (when contacting support or engaging with platform features).

1.2. Blockchain Data

As a Web3-powered platform, Koi interacts with blockchain networks and does not control or store private keys, seed phrases, or confidential wallet credentials. We may process the following blockchain-related data:

KOI token transactions.
Staking activity and reward distributions.
Smart contract interactions within Koi's ecosystem.

1.3. Usage Data

To improve platform functionality and security, we may collect anonymized analytics, including:

Log data (browser type, IP address, device information).
Session behavior (time spent on platform features, interactions).
Error reports and debugging logs.

2. How We Use Your Information

Koi processes collected data for the following purposes:

Platform Access & Security: To verify users, enable transactions, and prevent unauthorized access.
Gameplay & Profit Sharing: To distribute rewards, manage staking pools, and process in-game purchases.
Customer Support & Communication: To respond to inquiries and send important platform updates.
Compliance & Risk Management: To meet regulatory requirements and prevent fraud.
User Experience Enhancements: To improve platform navigation, optimize gameplay, and develop new features.

We do not sell, rent, or share personal information with third parties for marketing purposes.

3. Data Protection & Security

Koi employs industry-standard security protocols to protect user data, including:

Blockchain Transparency: Transactions are securely processed on-chain, eliminating centralized control over funds.
Encryption & Secure Storage: Any personal data stored off-chain is encrypted and protected against unauthorized access.
Account & Wallet Security: Users are responsible for safeguarding their wallet credentials and private keys. Koi will never request private key information.
Fraud Prevention & Compliance: Automated monitoring systems detect suspicious activities and unauthorized transactions.

While we take reasonable precautions to protect user data, blockchain transactions are inherently irreversible, and Koi is not responsible for lost funds due to compromised wallets, phishing attacks, or user negligence.

4. Third-Party Services & Integrations

Koi may integrate with third-party services, such as:

Blockchain networks and oracles for smart contract execution.
Wallet providers and payment gateways to facilitate transactions.
Analytics tools to assess platform performance.

These third parties operate independently, and their privacy practices are governed by their own policies. We encourage users to review external privacy policies before engaging with third-party services.

5. User Rights & Data Control

As a decentralized platform, Koi minimizes the collection of personally identifiable information. However, users have the following rights:

Access & Review: Request information about stored data related to your account.
Modification & Deletion: Modify personal details (e.g., email address) or request data deletion, subject to compliance obligations.
Blockchain Immutability: On-chain transactions, including KOI token interactions and staking records, are permanent and cannot be altered or deleted.

Users seeking to exercise data rights can contact our support team for further assistance.

6. Regulatory Compliance

Koi adheres to applicable regulations governing online gambling, blockchain technology, and data protection. However, users are responsible for ensuring compliance with their local laws regarding online wagering and cryptocurrency use. Koi is not liable for regulatory restrictions imposed in certain jurisdictions.

For transparency, we will update this Privacy Policy as legal requirements evolve. Users will be notified of significant changes.

7. Updates & Contact Information

Koi reserves the right to modify this Privacy Policy at any time. Continued use of the platform constitutes acceptance of the updated terms. Users with privacy concerns or compliance inquiries can contact us through our support channels.

For additional information, please review our Terms of Use and Responsible Gambling Policy.